{"id":465348,"url":"\/refunds-returns\/","layout":"standard","version":"2025-09-17T23:38:21.000000Z","blocks":[{"id":4385126,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":106049103,"value":"<h3>Returns and Refunds Policy<\/h3><p>When you receive your order from us, you have 30 days to perform an exchange or get a full refund. Contact <a target=\"_blank\" href=\"mailto:support@spreadlove.digital\" rel=\"noreferrer noopener\">support@spreadlove.digital<\/a><\/p><h2>How do I return an item for a refund or exchange?<\/h2><p>We deal with every return personally. If you wish to return an order, please contact <a target=\"_blank\" href=\"mailto:support@spreadlove.digital\" rel=\"noreferrer noopener\">support@spreadlove.digital<\/a><\/p><p><strong>In your email make sure you tell us:<\/strong><\/p><ul><li><p>Your order number<\/p><\/li><li><p>Which item(s) you wish to return<\/p><\/li><li><p>The reason for returning the items<\/p><\/li><li><p>Want an exchange? Tell us what you'd like to replace your item with<\/p><\/li><li><p>Or let us know if you want a full product refund<br \/><\/p><\/li><\/ul><p>We endeavour to reply to all exchange and refund queries within 24-48 hours.<\/p><p><strong>Please remember:<\/strong><\/p><ul><li><p>Allow 3-5 working days once the goods have reached us to process your return.<\/p><\/li><li><p>Any returns received after 30 days will not be processed.<\/p><\/li><li><p>All refunds will be credited back to the original payment method used to place the order.<\/p><\/li><li><p>Credit\/debit card transactions can take 3-5 working days to show on your bank statement.<\/p><\/li><li><p>Customers are accountable for return shipping charges. Goods are the customer's responsibility until they arrive with our customer service team.<\/p><\/li><\/ul><p><\/p><h2>How do I return an incorrect or faulty item?<\/h2><p>If you believe the goods to be incorrect or faulty, please email\u00a0<a target=\"_blank\" href=\"mailto:support@spreadlove.digital\" rel=\"noreferrer noopener\">support@spreadlove.digital<\/a>\u00a0and include clear images of the item(s).<\/p><p>We may ask you to return the products to our Claims Centre at your own cost for investigation, as detailed in our <a target=\"_self\" href=\"\/terms-of-use\/\" rel=\"noreferrer noopener\"><u>Terms of Use<\/u><\/a>. Details of the process for returning and reimbursement will be provided at the time of your request.<\/p><p><strong>Our returns policy does not affect the consumer's statutory rights.<\/strong><\/p>"},"borderRadius":{"id":106049104,"value":"#{text.border.radius}"},"textColor":{"id":106049105,"value":"#{text.color}"},"backgroundColour":{"id":106049106,"value":"#0000"},"truncateHeight":{"id":106049107,"value":null},"padding":{"id":106049109,"value":"6"},"fullWidth":{"id":106049110,"value":"0"},"fullBackgroundColor":{"id":106049111,"value":"#{text.fullBackground.color}"},"published":{"id":106049112,"value":"1"},"conditions":{"id":106049113,"value":"[]"},"template":{"id":113985013,"value":"text"}}}],"properties":{"title":{"id":106049099,"value":"Refunds & Returns"},"isStorePage":{"id":106049100,"value":"1"},"description":{"id":106049101,"value":"Read Durham Mountaineering\u2019s Returns & Refunds policy. Learn how to return items, request a refund, and shop with peace of mind."},"ogImage":{"id":106049102,"value":"https:\/\/images.podos.io\/blhxl36xkf5qd9iffsjdwnjlydjdvnjh6ntmvzpdtztdx4iv.png.png?w=1200&h=auto"}},"labels":[],"published":1,"sitemap":1,"divisionId":397390,"edited":true,"keyPhraseCampaignId":null}